Sewer Backup Prevention & Reporting

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Emergency Information

If you experience a sewer backup, call us at the numbers listed below.

We will dispatch a maintenance crew to your address to determine if the stoppage is in the City sewer main or the private sewer lateral. If the City main is found to be clear, it is the responsibility of the property owner to call a plumber or sewer/drain cleaning service to correct the problem. The property owner is responsible for maintaining adequate flow to and through the sewer lateral from the property structure to and into the City sewer main. If the blockage is in the City main we will fix it as quickly as possible and keep you informed about what is being done.

Coping with Sanitary Sewer Backups

Sanitary Sewer Emergency Numbers:

  • During normal business hours (8:30am - 5:00pm, Mon-Fri) – (608) 789-7536
  • After 5:00pm on weekdays, weekends, or on holidays –  (608) 789-7330
What causes sanitary sewer backups?
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Preventing Basement Backups From Storm Water
Illegal Connection

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