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Customer Privacy

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The Municipal Privacy Law, 2013 Act 25, now known as Wis. Stat. §196.137, became effective in September 2013. With this new law customer information was no longer releasable to anyone other than the customer or their authorized representative.

The La Crosse Utilities Office requires the account number and customer name to access account information. The account number can be found on your most recent La Crosse Utilities billing statement. If you do not know your account number you may call the Utilities Office, but you will asked to verify that you are the customer for the property in question.

If you are not the customer, you must obtain written consent from the customer in order to get any information related to the account. This can be accomplished by having the customer complete the Authorization to Release Utility Account Information Form ("Authorization to Release Form"), and return it to the Utilities office.

You can download the necessary forms online from the Water Forms section. You will need to complete, sign, and return the forms by email to utilities@cityoflacrosse.org, fax to (608) 789-7592, deliver in person, or mail to the La Crosse Utilities Office, 400 La Crosse Street, La Crosse, WI 54601.

You may also obtain forms at the La Crosse Utilities Office, 400 La Crosse Street, 5th Floor.

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