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CCC Program Description, Notifications, & Enforcement Process

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1. Inspection Agents and Schedule

  1. General Information
    1. Residential and Multi-Family Residential inspections will be completed during scheduled meter replacement. The current residential meter replacement program is based on a 20-year exchange frequency.
    2. Low-risk* commercial, industrial and public authority inspections will be completed at a maximum of every ten (10) years.
    3. High-risk commercial, industrial and public authority inspections will be completed every two (2) years.
    4. Residential, Multi-Family Residential inspections shall include areas exclusive of bathrooms and kitchens, except when there is a bathroom on the same level as the water meter. The Utility may also provide approved vacuum breakers for unprotected, threaded hose connections during an initial inspection. Educational information will be provided to customers to allow self-inspection of other low risk areas.
      *"Low-risk" is defined as having similar or lesser risk as residential installations.
  2. Inspection Agent
    1. 1Cross-connection inspections will be conducted by City or utility staff or by agents contracted by the utility.
    2. As of 2008, the contracted agency for cross-connection control inspections is: HydroCorp Inc., S. Moorland Rd, Ste #209, New Berlin, WI 53151

2. Public Education Program

  1. Information describing the utilitiy's full CCC program, including educational information for low-risk customers, will be included on the City's website at cityoflacrosse.org/water. The utility's annual Water Quality Report (Consumer Confidence Report) will also reference this information and direct customers to our website.
  2. Educational information will be mailed to all residential customers a minimum of once every three (3) years and provided as part of every residential cross-connection inspection.

3. Notification and Enforcement Procedures

  1. Cross-Connection Control requirements are included in Chapter 46-40 of the City of La Crosse Municipal Code.
  2. The enforcement agent for the CCC program is the La Crosse Water Utility, under the oversight of the Board of Public Works.
  3. The contracted inspection agency shall provide the utility with a written or electronic file report for each completed inspection. Inspection reports shall note compliance or identify CCC violations to be corrected by the property owner.
  4. Notification and Enforcement Procedures
    1. Residential Notification
      1. A First Initial Scheduling Notice will be sent via U.S. Mail to the property, providing for 30 days to schedule an inspection.
      2. A Final Initial Scheduling Notice will be sent via U.S. Mail to the property a minimum of 31 days after the first notice is mailed if there is no response, providing for an additional 20 days to schedule an inspection.
      3. The Utility's Disconnect Notice, per PSC procedures, will be initiated a minimum of 21 days after the Final Initial Scheduling notice was mailed if there is no response.
    2. Non-Residential Notification
      1. An Appointment Notification letter will be sent via U.S. Mail to the property a minimum of 3 weeks prior to the date the non-residential facility is scheduled to be inspected. No other scheduling notices are mailed. It is up to the property owner to call and amend the schedule date and/or time if the date scheduled does not work for them.
    3. Residential and Non-Residential Non-Compliance Notification
      1. A First Notice of Non-Compliance will be sent via U.S. Mail to the property within (7) business days of the initial violation**, providing for 30 days to gain compliance and schedule a compliance review (re-inspection).
      2. A Final Notice of Non-Compliance will be sent via U.S. Mail to the property a minimum of 31 days after the first Notice of non-compliance is mailed if there is no response, providing for an additional 20 days to gain compliance and schedule a compliance review (re-inspection).
      3. The utility's Disconnect Notice, per PSC procedures, will be initiated a minimum of 21 days after the Final Notice of Non-Compliance is mailed if there is no response. **Initial violation may include:
        • Failure to schedule CCC Inspection/Re-inspection appointment
        • Failure to correct CCC violations identified through inspections
        • Failure to allow access to property or show-up for scheduled appointment
  5. Special circumstances or requests for extended compliance schedules will be referred to the Board of Public Works for consideration.

Sample CCC Notices Sent to Customers

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