Utility Billing Information

Utility Billing Schedule

• Meters are read remotely from a utility vehicle approximately one month before the bill is issued.
• The Utilities Office bills one-third of customers each month. Most properties are billed quarterly (once every three months).
• Billing cycles vary by property. To confirm your billing months, contact the Utilities Office.
• Billing statements are typically sent around the 5th of each month and are due upon receipt. Bills are delivered by USPS mail or email for customers enrolled in e-billing.
• Bills become overdue 21 days after the billing date. A 1% monthly late fee is applied to any unpaid balance until paid in full. 

If You Do Not Receive Your Bill

Not receiving a bill (by mail or email) does not remove your responsibility to pay.

If you have not received your bill by mid-month, contact the Utilities Office to obtain your balance.

To avoid issues:

• Keep your mailing and email address up to date
• Mail payments at least 10 days before the due date

Mailing Address Changes

Customers are responsible for keeping their contact information current. Please notify the Utilities Office of any changes to your mailing or email address.

Sharing Account Information

Account information may only be shared with:

• The account holder
• The property owner
• Authorized individuals with a completed Authorization to Release Form or valid legal documentation (see the Customer Privacy page for details)

Delinquent Bills & Tax Roll

Unpaid utility charges may be added to your property taxes.

• A pre-tax notice is sent if a balance remains unpaid as of October 1
• Unpaid balances are transferred to the tax roll on November 15

This applies to all properties, including rentals. For more information, visit the Tax Roll Process page .

Service Disconnection

Water service is not disconnected for non-payment.

Service may be disconnected if:

• The meter is tampered with
• There is a safety hazard
• Required inspections or meter replacements are not completed
• Utility staff cannot access the meter
• There is a code violation requiring disconnection

If you are unable to resolve an issue, you may contact the Public Service Commission (PSC) Consumer Affairs Division at 1-800-225-7729.

Responsibilities for Property Owners, Landlords, & Property Managers: